I finally managed to save a few modelling tokens and buy Tamiya's loverly 1/48 Feiseler Storch. When I got home and took a look at the kit I found that the metal wing spar was missing Now if it was a piece that I could scratch build I wouldn't have worried, but you can't build this kit without this piece and it would be almost impossible to scratch build.
I e-mail A2-Zee models and the wing spar arrived this morning, brillant, no trying to palm me off or telling me it was my fault, etc, etc. Excellent customer service.
Thank you very much Alister, you have restored my faith