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Cannot Login
27-1025
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North Carolina, United States
Member Since: September 16, 2004
entire network: 1,278 Posts
KitMaker Network: 14 Posts
Posted: Monday, November 16, 2020 - 07:46 AM UTC
I don't understand. I used my user name and new password for the 'new forum' but after I logout I cannot log back in - it says my user name and password are wrong
RobinNilsson
Staff MemberDirector of Member Services
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Stockholm, Sweden
Member Since: November 29, 2006
entire network: 6,687 Posts
KitMaker Network: 1,042 Posts
Posted: Monday, November 16, 2020 - 10:37 AM UTC
Have you tried clearing the browser cache?

staff_Jim
Staff MemberPublisher
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New Hampshire, United States
Member Since: December 15, 2001
entire network: 12,563 Posts
KitMaker Network: 4,394 Posts
Posted: Monday, November 16, 2020 - 03:08 PM UTC
I sympathize with this kind of problem. No idea why you can't login other than maybe the password was not entered as you planned. The problem is that the new forum doesn't let ANYONE other than the user change their password. The only option we have is to modify your email to another email. Or we can add an alternate email as well. I know Gmail is working because they don't use the rather bs option of blocking IPs based on black lists that potentially cover tens of thousands of companies using email sending services like SendGrid.

I do apologize for the trouble.

Thanks,
Jim
staff_Jim
Staff MemberPublisher
KITMAKER NETWORK
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New Hampshire, United States
Member Since: December 15, 2001
entire network: 12,563 Posts
KitMaker Network: 4,394 Posts
Posted: Monday, November 16, 2020 - 03:15 PM UTC
I will add for the benefit of others reading this, this situation is exactly why I encourage people to use your social logins like Facebook or your Google login for the forums. Those options basically mean Facebook or Google are your password/account gateways and they do that job quite well. And if you are concerned about information sharing I can tell you as the person who sees the actual data saved (at least for our content sites -- I don't even have a view of the database for the new forums) there is nothing more than name and email shared with our systems and sometimes the ability to grab your avatar/profile image from Google or Facebook. That's it.

Cheers,
Jim